Contact Techsstuff LLC.
Questions about Bolt Sight, a purchase, a refund, security or a legal matter all go to the same two places: one email address and one phone number.
What to contact us about
Pick the line that fits; the details we ask for are what let us answer on the first reply.
| Topic | Use it when | Please include |
|---|---|---|
| Sales and larger volumes | You expect to use more than the largest $210 pack, or want to talk before you buy. | Your expected telemetry volume and query volume per month, and how many services send data. |
| Product support | Something does not work, data does not appear, or you need help with an account or a project. | The project name, what you expected, what happened and the steps to reproduce it. Include HTTP status codes and times, not keys. |
| Billing and refunds | A charge is unrecognized or duplicated, credits did not arrive, or you want a refund within 14 days. | The email used at checkout and the purchase reference. |
| Security reports | You found a vulnerability or suspect your data is exposed. | What you found, where, and how to reproduce it. See reporting a security issue. |
| Legal and privacy | A legal notice, a question about the terms or privacy policy, or a request to access, correct or delete your information. | Your name, the email on the account and what you are asking for. |
What to expect
- One address for everything
- There is no separate mailbox for sales, billing or security; support@techsstuff.com reaches the team for all of them.
- Email first
- Email puts the details we need in writing, which is what we use to look into a purchase or a technical issue. You can call as well.
- Replies
- We reply by email. We do not publish response-time guarantees or a service level.
- Please do not send
- Passwords, API keys, or payment card details. If a key was exposed, revoke it in the app first.
Other ways to get help
Tell us which project you are working in and what you need help with. For a technical issue, include what you expected, what happened and the steps to reproduce it.
Please don’t send passwords, API keys or payment card details.
- Support: what helps us resolve a technical issue faster.
- Developer troubleshooting: the usual causes when data does not appear.
- Refunds and cancellation and Terms.